Returns

RETURNS

 

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days of receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if approved.

We do not give refunds or exchanges for buyer’s remorse; we will only accept returns for faulty products. This is due to the fact that each product is printed individually and personalized for you. Non-returnable items also include products purchased incorrectly and those damaged through customer mishandling.

Returns made without a receipt may be refused. Satoshi's Threads reserves the right to deny any return.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

If you received a defective, incorrect, or damaged item, please contact our Customer Support team here to start the return process.

Please include the following information along with your message:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

 

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return.

We will email you to confirm once your return has been processed.

 

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been fulfilled, packed, or shipped cannot be modified or cancelled.